39bm Privacy Policy

Personal Information We Collect

We classify the personal information we receive from players' interactions with the platform into the following categories—

Information You Provide Directly

• Your name, date of birth, and contact details entered when creating an account
• Information about the bank and payment system used when making payments (KBZPay, Wave Money, AYA Pay, CB Pay)
• Information shared when contacting the support team via Live Chat or email
• Content provided when responding to surveys about our services

Information collected automatically without you providing it directly

• IP address, browser type, device model and operating system
• Pages viewed on the website, clicks, games played and time spent playing
• Data collected from cookies and similar tracking technologies (see Section 5 below)
• Information about the source that referred you to the website

Information checked for fair play and security

• Identity documents obtained during age verification checks
• Records related to responsible gambling checks (self-exclusion, limits)

What are your personal details used for

We use the personal information we collect only for the following purposes—

• Account Management — Creating accounts, authentication, and maintaining player profiles
• Payment Processing — Securely verifying and handling deposits and withdrawals
• Customer Support — Recording and following up on issues resolved via Live Chat
• Security and Fraud Prevention — Checking for suspicious activity and money laundering
• Legal Compliance — Mandatory compliance checks to ensure we meet legal and regulatory requirements
• Service Improvement — Analysing player preferences and playing patterns to improve the platform
• Responsible Gambling Protection — Implementing responsible gambling policies effectively

We will never sell or advertise players' personal information for any purpose outside those stated above.

Personal Data Sharing and Third Parties

We do not sell players' personal information to third parties. However, there are situations where we must work with the following disclosed intermediary parties in order to deliver our services effectively and remain legally compliant—

Payment Processors

This includes payment information that must be shared to process deposits and withdrawals through payment services such as KBZPay, Wave Money, AYA Pay, and CB Pay. Please note that those service providers have their own privacy policies.

Technology and Game Service Providers

Companies that work with us on platform software, game configuration, and data analysis. These companies handle data only to provide their services and will not share it further with third parties.

Legal Proceedings

Where required by law, we must cooperate with government authorities (e.g. law enforcement agencies) when they make a lawful request. Such cooperation is not carried out outside the bounds of the law.

Data Retention Period and Deletion

How long we keep players' personal data depends on the nature of the data and legal requirements—

• Account data — kept for the duration of your account and for a legally required period after it is closed
• Payment records — retained for the period required by financial record-keeping regulations
• Communication records — customer service-related records are kept for a reasonable period after the issue is resolved
• Technical logs (logs, IP logs) — kept for a short period and used only for security checks

Players may request deletion of their personal data. However, data that must be retained by law (such as financial records) cannot be deleted until the legally required period has elapsed. To request deletion, contact [email protected].

Cookies and Tracking Technologies

The 39bm website uses cookies (small data files stored in your browser) for the following purposes—

Essential Cookies

These cookies are required for session authentication, service security, and saving player settings. Without them, the website cannot function properly.

Analytics Cookies

These cookies help us understand how players use the website so we can improve the platform. The data is studied in aggregate form only, with no individual profiling.

How to Control Cookies

You can block all cookies through your browser settings. Please note that blocking essential cookies may prevent some features from working properly and could affect your experience on the site.

Players' Personal Data Rights

Every player with an account at 39bm has the following rights regarding their personal data—

• Right of Access — you can request to view any personal data we have collected and stored about you
• Right of Rectification — you can request that incorrect information be corrected
• Right to Erasure — you can request deletion of data that is not subject to a legal retention requirement (data that must be kept by law is excluded)
• Right to Restrict Processing — you can request that processing of your personal data be restricted
• Right to Portability — you can request that your data be provided in a readable format
• Right to Object — you can object to the use of your data for advertising or profiling

To exercise any of these rights, contact [email protected]. We will act on your request as quickly as possible after it is received.

Data Security Measures

To protect players' personal data from theft, hacking, and unauthorized access, we have put in place the following technical measures—

• SSL Encryption — the entire website is encrypted with HTTPS, protecting all data in transit
• Access Controls — Only employees who strictly need it can access your data
• Two-Factor Authentication — An extra verification layer is added to keep your account login secure
• Regular Security Audits — The platform is regularly checked and patched for vulnerabilities
• Data Segregation — Players' personal data and payment data are kept separate with limited connections between them

We are always working to improve the security of your personal data. However, no digital platform can guarantee 100% security. If a personal data breach occurs, we will act as quickly as possible and notify the affected players.

Policy on Under-21s

The 39bm platform is intended solely for adults aged 21 and above. We have no intention of collecting personal data from anyone under the age of 21.

If we become aware that we have collected personal data from someone under 21, we will delete that data immediately. Parents or guardians who discover their child is using this site should contact us right away at [email protected].

Policy Updates and Notification

This Privacy Policy may be updated from time to time due to changes in law, technology, or business operations.

Every material update will be recorded on this page with a "Last Updated" date. Continuing to use the platform after any changes we make means you accept the revised policy.

For significant changes, we will notify players in advance through appropriate channels and will do our best to avoid unexpected changes.

How to Contact Us About Your Personal Data

If you have questions about this Privacy Policy, wish to exercise your data rights, or suspect a data breach, you can reach us—

Our support team is available 24/7 in Myanmar language.